Terms of Service

These terms govern use of CiteSilo (the "Service"). By creating an account or using a workspace, you agree to them on behalf of yourself and, where applicable, the organization you represent.

CiteSilo connects your organization's data sources (email, documents, chat, APIs), builds a searchable knowledge index, and answers questions about that data with citations. Features may evolve over time.

You are responsible for safeguarding your credentials and for activity in your workspace. Workspace admins control membership, roles, and connected sources. You must have the right to connect any source you connect.

You own your content. You grant us the limited rights needed to operate the Service — ingesting, storing, indexing, and processing your connected content to provide search and AI answers to your workspace. We do not sell your content or use it to train AI models. Handling of personal data is described in the Privacy Policy.

You agree not to: misuse the Service to violate law or third-party rights; attempt to access other customers' data; probe or disrupt the Service's security; resell the Service without written agreement; or connect sources you are not authorized to access.

Answers are generated by AI from your connected content. Despite citations and grounding, outputs may be incomplete or inaccurate. The Service is an assistant, not a system of record — verify important information before acting on it. We are not liable for decisions made in reliance on AI outputs.

The Service offers a 14-day free trial, and paid annual plans (Growth and Enterprise) as described on our pricing page. Fees are billed annually in advance and are non-refundable except where required by law. We may change pricing with notice effective at your next renewal. Taxes are your responsibility.

We aim for high availability but the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. Third-party services we depend on (e.g. Google, Slack, AI model providers) may affect availability.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our total aggregate liability under these terms is limited to the fees you paid for the Service in the 12 months preceding the claim.

You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for material breach of these terms. Upon termination, your data is deleted as described in the Privacy Policy.

We may update these terms; material changes will be announced in the product or by email and apply from the stated effective date. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of Sweden, and disputes are subject to the exclusive jurisdiction of the courts of Stockholm, Sweden.